There are some users who need to have their computers removed. I've suggested that one group in California lose their computer privileges. They can record their transactions on paper and we can get data entry people to enter the transactions. That actually would cut down on some issues. Well, maybe - there are some data entry people who can't even manage that. I know - one of them works in my group unfortunately.
Why do I always do this to myself???
What frustrates me the most is that I am not actually on the helpdesk. I am a project manager, I implement electronic medical records at behavioral health agencies across the United States.
I should not even be troubleshooting these issues. The problem is with something on the end users computer. But since the crash is causing the wb browser to collapse and our software runs on a web browser, then they automatically think it is something with our program.
The person I am dealing with is the IT Director at an agency. He is the IT director and won't even do any troubleshooting on his own. Instead I get angry emails from a technically incompetent end-user who I am a verb away from telling to STFU.
Doctor's may be very intelligent when it comes to medicine, but damn...my experience is that they lack people and computer skills.
I should not even be troubleshooting these issues. The problem is with something on the end users computer. But since the crash is causing the wb browser to collapse and our software runs on a web browser, then they automatically think it is something with our program.
The person I am dealing with is the IT Director at an agency. He is the IT director and won't even do any troubleshooting on his own. Instead I get angry emails from a technically incompetent end-user who I am a verb away from telling to STFU.
Doctor's may be very intelligent when it comes to medicine, but damn...my experience is that they lack people and computer skills.
“I have come here to chew bubblegum and kick ass. And I'm all out of bubblegum.”
Certified 100% Serious
The IT director is also a doctor??
I sometimes have to argue with my company's service desk. The help desks are divided up. My group handles only PeopleSoft Financial issues. If a user cannot access PeopleSoft Financials because the user's computer is broken, that is not my group's issue. That is the IT help desk issue. We are not IT. Yet frequently the IT help desk will assign issues to my group that have more to do with someone's computer or someone's internet connection than PeopleSoft. To be completely fair, there are times when that is caused by the person reporting the issue. Some people simply do not know how to report a problem well.
I sometimes have to argue with my company's service desk. The help desks are divided up. My group handles only PeopleSoft Financial issues. If a user cannot access PeopleSoft Financials because the user's computer is broken, that is not my group's issue. That is the IT help desk issue. We are not IT. Yet frequently the IT help desk will assign issues to my group that have more to do with someone's computer or someone's internet connection than PeopleSoft. To be completely fair, there are times when that is caused by the person reporting the issue. Some people simply do not know how to report a problem well.
Why do I always do this to myself???
What is "break"?
Major K
"He guards the sleep of his pauper master as if he were a Prince." George Graham Vest
"We are alone, absolutely alone on this chance planet: and, amid all the forms of life that surround us, not one, excepting the dog, has made an alliance with us." - Maurice Maeterlinck
Tony H Wrote:Remember how you used to get 4-day weekends and shit when you were stateside? That is a break.
Vaguely lol. Don't hate because you decided to get out and don't get 4-day weekends every month anymore.
Major K
"He guards the sleep of his pauper master as if he were a Prince." George Graham Vest
"We are alone, absolutely alone on this chance planet: and, amid all the forms of life that surround us, not one, excepting the dog, has made an alliance with us." - Maurice Maeterlinck
Break is the type of dance Toni does on the weekends to make money to feed his addiction to greyhound racing
[SIZE=2]"There are many things more horrible than bloodshed; and slavery is one of them."
Padraig Pearse[/SIZE]
I thought he raced turtles.
Major K
"He guards the sleep of his pauper master as if he were a Prince." George Graham Vest
"We are alone, absolutely alone on this chance planet: and, amid all the forms of life that surround us, not one, excepting the dog, has made an alliance with us." - Maurice Maeterlinck